The Mosaic BizOps Blog
Relatable stories and practical insights on people-centered systems, from our founder, Jessica Stephenson.
There’s More Than One Way to Whisk the Batter
When people respond to change differently than we expect, it can be tempting to assume they’re resistant, confused, or simply need more training. But their response may be giving us information we don’t have yet. An early leadership experience taught me how curiosity can help us challenge our assumptions, recognize different ways of working, and know when our own approach to change needs to adapt.
When Change Asks Us to Stop Being the Person With the Answer
Many of us built our careers believing competence meant knowing the answer. But continuous change — and the rise of AI — is shifting the role of knowledge at work. This article explores how leaders can move from certainty to curiosity, build shared understanding, and help teams find enough clarity to take the next useful step.