About Jessica Stephenson, SHRM-CP, PHR

Jessica Stephenson | Founder Mosaic BizOps

I help organizations navigate change with clarity, steadiness, and respect for the people doing the work.

When organizations are navigating growth, transition, or complexity, the work rarely lives in one place. Systems, communication, and people overlap — and that’s where my role comes in: helping bring clarity and steadiness so teams can move forward without losing trust or momentum.

How I Came to This Work

Over the course of my career, I’ve worked across marketing, human resources, operations, and technology — often at the same time. What I kept noticing wasn’t a lack of effort or good intentions. It was how easily these functions became siloed, even when they were working toward the same goals.

Change initiatives stalled not because people didn’t care, but because few had the cross-functional perspective to see around corners — to anticipate how a systems change might affect communication, adoption, engagement, or trust.

That pattern is what led me to build Mosaic BizOps.

My work now sits at the intersection of people, process, and technology — helping organizations connect those dots before friction, confusion, or burnout set in.

A mosaic-style letter 'M' made of green, purple, and blue geometric shapes on a black background.

How I Work (and Why It’s Different)

I don’t believe change works when it’s handed off, rushed, or treated as a checklist.

I partner closely with leaders and teams to guide change with intention — staying involved through planning, decision-making, implementation, and the messy middle in between. I’m especially protective of communication strategy, because when communication breaks down (or is forgotten entirely), even the best ideas struggle to land.

My approach is steady and people-centered:

  • I stay approachable and involved

  • I help engage the right stakeholders at the right moments

  • I communicate clearly and consistently

  • I follow through

The goal isn’t just to get something launched — it’s to help teams actually understand what’s changing, why it matters, and how to move forward together.

What I Care About In Practice

When I’m leading change well, I’m always trying to preserve a few core things:

  • trust built through regular communication and follow-through

  • engagement that feels intentional, not performative

  • clarity over complexity

  • systems that support people, rather than asking people to work around them

I’m candid, but thoughtful. Direct, but human. And I work hard to meet people where they are — without talking down to them or overcomplicating the work.

Where I Draw the Line

There are also clear boundaries around the work I take on.

I don’t offer traditional, compliance-only HR consulting. I don’t do web design or purely technical implementation work — even when I have experience in those areas.

I’m most effective in work that involves people: how teams communicate, adopt change, build trust, and move forward together. If a project only requires “doing” without engagement, leadership, or context, I’m likely not the right fit — and I’ll be honest about that.

Memberships, Affiliations and Certifications

  • Logo for HubSpot Academy

    HubSpot Marketing Hub Certification

    Certified in the use of HubSpot Marketing Hub.

  • SHRM-CP Certification | Jessica Stephenson

    SHRM-CP Certification

    SHRM Certified Professional certification held since 2015.

  • PHR Certification | Jessica Stephenson

    HRCI PHR Certification

    HRCI Professional in Human Resources certification held since 2007.

  • SHRM National Member | Jessica Stephenson

    SHRM National Membership

    Society for Human Resource Management member since 2006.

  • SHRM Indiana State Council Logo

    SHRM Indiana State Council Executive Team

    Member of E-Team since 2022.

  • SHRM Indiana Conference | Jessica Stephenson

    SHRM Indiana Conference Co-Chairperson

    Co-chair since 2023.

  • IndySHRM Member | Jessica Stephenson

    IndySHRM Membership

    IndySHRM local SHRM chapter member since 2006. Past president.

  • A logo for APEIRON with the tagline 'Boundless Opportunity'

    Apeiron Network Membership

    Apeiron member since 2023. A collective of experienced consultants.

I’m approachable, not pretentious. I value candor with tact, curiosity over certainty, and progress over perfection.

Clients often tell me that working together feels grounding — not because change is easy, but because it’s finally being navigated with intention and care.

A Bit More About Me

If your organization is navigating change and you’re looking for a thoughtful, steady partner — not just recommendations or templates — I’d love to talk.

There’s no pressure or obligation. Just a chance to see whether working together makes sense.

Let’s talk.

Let's chat →