People-Centered Systems That Make Change Stick
When growth or change makes work feel harder than it should, you need leadership that can see the whole picture — not just better tools.
Steady, Fractional Leadership for Complex Moments
Hi, I’m Jessica Stephenson.
I work with growing organizations at moments when things start to feel harder than they should — when systems are strained, teams are stretched, and change is happening faster than structure can keep up.
You might be:
rolling out new technology and struggling with adoption
asking teams to collaborate across unclear workflows
investing in tools without seeing real return
navigating change without the capacity or need for a full-time operations leader
I provide steady, fractional leadership to guide complex, cross-functional work — staying involved from planning through execution, and helping teams move from uncertainty to forward motion.
Where This Work Often Shows Up
Much of my work lives at the intersection of operations, marketing and communications, human resources, and technology — especially in organizations where systems have evolved quickly, but the people side of change hasn’t been fully supported.
Mosaic BizOps often partners with:
nonprofits and mission-driven organizations
small-to-mid-sized consulting and professional services firms
internal marketing, communications, and people teams navigating growth or transition
What these organizations share isn’t an industry — it’s a stage of growth where structure, adoption, and leadership matter more than another tool or quick fix.
I don’t operate as a one-off consultant or a hands-off advisor.
Instead, I work alongside leaders and teams to:
bring structure to fast-moving organizations
lead technology, workflow, and process changes through adoption
help teams get meaningful value from CRMs, automation tools, and internal systems
support leaders who need a thought partner and someone who can drive work forward
The goal isn’t just efficiency — it’s building systems people understand, trust, and can actually sustain.
Navigating change and want a steady partner?
Let’s talk through what you’re dealing with and see if it makes sense to work together.
How I Partner With Teams
Why This Approach Works
My background spans marketing, HR, operations, and technology — which allows me to see how decisions ripple across teams, tools, and timelines.
That means I can:
connect dots others don’t always see
translate between leadership, technical teams, and end users
balance big-picture thinking with practical execution
Clients often describe me as someone who brings both clarity and follow-through — especially in moments when change feels complex or high-stakes.
What Clients Say
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![Jim Bartek | Mosaic BizOps Testimonial for Jessica Stephenson]()
"I have been fortunate to collaborate with Jessica for several years on marketing, events and engagement programs. She is a great strategist as well as implementer and understands what needs to be done to define a process and execute on it. She has led several projects that we have worked on together that went smoothly because of her ability to see the big picture but also dig into the weeds when necessary."
—Jim Bartek, CEO & Business Architect at Growth Heroes -
![Jeannie Ambler | Mosaic BizOps Testimonial for Jessica Stephenson]()
“Partnering with Mosaic BizOps was a game-changer for our employer brand. Jessica brought clarity and heart to a complex process—engaging executive leaders and employees alike to collaboratively shape an employee value proposition and brand that truly reflects who we are. The deliverables continue to serve as powerful tools in our recruitment and retention strategy. I highly recommend her to any organization ready to elevate their talent strategy.”
—Jeannie Ambler, VP of Human Resources at BHI Senior Living, Inc.
Let’s Talk.
If your organization is navigating change and you’re looking for a thoughtful, steady partner — not just recommendations or templates — I’d love to talk. There’s no commitment or obligation — just a chance to see whether working together makes sense.